Outage in Edgenuity

Multiple Products - Administrator Reports Not Working

Resolved Minor
April 14, 2025 - Started 5 days ago - Lasted about 17 hours
Official incident page

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Outage Details

Our team is actively investigating an issue impacting District Administrators. The set of Administrator reports for Imagine Edgenuity and Imagine EdgeEx and Cumulative Progress Reports for Imagine MyPath, Imagine Language & Literacy, and Imagine Español do not load. The users see either an error or blank page. We apologize for the inconvenience and will provide an update soon.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/14/2025 05:52PM

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

MONITORING 5 days ago - at 04/14/2025 02:34AM

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

IDENTIFIED 5 days ago - at 04/14/2025 02:33AM

We are continuing to work on a fix for this issue.

INVESTIGATING 5 days ago - at 04/14/2025 02:04AM

We are continuing to investigate this issue.

IDENTIFIED 5 days ago - at 04/14/2025 01:57AM

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

INVESTIGATING 5 days ago - at 04/14/2025 01:56AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 04/14/2025 01:47AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 04/14/2025 01:15AM

Our team is actively investigating an issue impacting District Administrators.

The set of Administrator reports for Imagine Edgenuity and Imagine EdgeEx and Cumulative Progress Reports for Imagine MyPath, Imagine Language & Literacy, and Imagine Español do not load. The users see either an error or blank page.

We apologize for the inconvenience and will provide an update soon.

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