Outage in Edgenuity
Sessions On Demand Tutoring Platform - Students Unable to Initiate Sessions
Resolved MajorIncident Report
Our team is actively investigating an issue impacting users of IL Sessions On-Demand Tutoring Service. Students attempting to launch tutoring chats are unable to initiate sessions, and tutors are encountering errors when signing into the platform to begin on-demand tutoring session.
On-Demand Tutoring Services is available on via EdgeEX, Edgenuity, MyPath, Illustrative Math, and Instructional Services customers who purchased this service separately.
We apologize for the inconvenience and will provide an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/02/2025 02:40PM
We are happy to report that users should now be able to resume activities without difficulty.
We apologize for the prior inconvenience.
MONITORING
8 months ago - at 09/02/2025 02:36PM
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
INVESTIGATING
8 months ago - at 09/02/2025 02:11PM
Our team is actively investigating an issue impacting users of IL Sessions On-Demand Tutoring Service. Students attempting to launch tutoring chats are unable to initiate sessions, and tutors are encountering errors when signing into the platform to begin on-demand tutoring session.
On-Demand Tutoring Services is available on via EdgeEX, Edgenuity, MyPath, Illustrative Math, and Instructional Services customers who purchased this service separately.
We apologize for the inconvenience and will provide an update soon.
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