Outage in Edgenuity

Imagine Learning Classroom - Some Users Cannot Use the System

Resolved Major

September 04, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is actively investigating an issue impacting users of IL Classroom products. Some users' accounts have an incorrect status of archived rather than active, so they are unable to use the system. We apologize for the inconvenience and will provide an update soon.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/04/2025 11:00PM

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

MONITORING 7 months ago - at 09/04/2025 10:23PM

Our team is implementing the solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

INVESTIGATING 7 months ago - at 09/04/2025 09:54PM

We have identified the issue impacting users that use Classlink to access Imagine Learning Classroom, and we are working to implement a fix.

We continue to investigate issues for user that use Clever.

INVESTIGATING 7 months ago - at 09/04/2025 08:47PM

Our team is actively investigating an issue impacting users of IL Classroom products.

Some users' accounts have an incorrect status of archived rather than active, so they are unable to use the system.

We apologize for the inconvenience and will provide an update soon.

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