Outage in Edgenuity

Imagine Learning Classroom - Educators Experiencing Wiki Access and Content Issues

Resolved Major
October 14, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. Educators are currently experiencing issues with access to the wiki and missing content. This is only impacting EL Education content. The current workaround is to go back to the parent wiki page, and then navigate to the appropriate link. We apologize for the inconvenience and will provide an update soon.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/14/2025 07:59PM

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

MONITORING about 2 months ago - at 10/14/2025 04:22PM

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

IDENTIFIED about 2 months ago - at 10/14/2025 04:04PM

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

INVESTIGATING about 2 months ago - at 10/14/2025 03:30PM

Further investigation has determined that other curriculum may be impacted, including content from Illustrative Mathematics.

INVESTIGATING about 2 months ago - at 10/14/2025 03:14PM

Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.

Educators are currently experiencing issues with access to the wiki and missing content. This is only impacting EL Education content.

The current workaround is to go back to the parent wiki page, and then navigate to the appropriate link.

We apologize for the inconvenience and will provide an update soon.

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