SMS 12.8 Maintenance

UPDATE: After testing, ISCorp has identified areas of the environment for SMS that need additional maintenance.

Unfortunately, we will be reconvening the 12.8 maintenance and will offer updates as we complete work.

STS access may be inaccessible through the day on 7/20/2026 as we work through issues.

The ISCorp team apologizes for the delay, inconvenience and frustration this has caused. We are working to provide a better experience.

ISCorp Team

Update: SMS web services are continuing to come online.

Customers may see temporary issues with the following functionality:

Crystal Reports
SkySTS

The ISCorp team apologizes for the delay, inconvenience and frustration this has caused. We are working to provide a better experience.

ISCorp Team

Our engineering team continues to bring SMS web services online.

The ISCorp team apologizes for the delay, inconvenience and frustration this has caused. We are working to provide a better experience.

ISCorp Team

We sincerely apologize for the prolonged outages resulting from the Progress maintenance upgrades. We want to assure you that there have been no data losses or security concerns; however, we did experience some functionality issues with the new version.

Unfortunately, these issues are expected to persist until the end of the business day today. Maintenance will continue after 6 PM on July 20, 2026, if necessary. We greatly value your loyalty as a customer and once again extend our apologies for the inconvenience.

Thank you,
ISCorp Team

Update: ISCorp engineers are currently working on STS functionality. Please use LDAP or legacy user/password combination with MFA to log into your environment.

Mobile app, Crystal Reports and aspects of PAC are currently down as we work to restore functionality.

The ISCorp team apologizes for the delay, inconvenience and frustration this has caused. We are working to provide a better experience. ISCorp Team

ISCorp engineers continue to work around the clock to restore full functionality and implement corrective measures to ensure long-term stability. While progress is being made, there are no significant changes to report since our last update.

The Mobile app, crystal reports, and portions of PAC remain unavailable as our update efforts continue.

Please look for a new update at 12pm CST.

We sincerely apologize for the ongoing disruption, inconvenience, and frustration this has caused. Our team remains fully engaged. and we will continue to provide updates as new information becomes available.

We have identified the majority of the remaining issues and are actively correcting rollout-related items as they are validated across the environment.

The Mobile App, Crystal Reports, some WEB and portions of PAC may continue to experience limited functionality while these corrections are implemented. Based on our current progress, we estimate the majority of these issues will begin to return to standard functionality by 5:00 PM CST, barring any unforeseen complications. ISCorp will provide further updates here as the enhanced timeline becomes available.

We sincerely apologize for the ongoing disruption, inconvenience, and frustration this has caused. Our team remains fully engaged and will continue to provide updates as new information becomes available.

We appreciate your collaboration in troubleshooting. We are currently assessing all unresolved issues and would like to confirm with you, our valued customer, which specific areas remain impacted, such as PAC, WEB, or particular modules within the application.

Please continue to engage with us through the case you have opened with our helpdesk at support.iscorp.com. If the reported issue has been resolved, kindly inform us.

We thank you for your patience and support as we address the outstanding problems resulting from Progress maintenance.

Thank you,
ISCorp Team

Update: ISCorp continues to make steady progress restoring services following the recent maintenance. We are actively validating and resolving the remaining reported issues while confirming functionality across customer environments.
 
SkyConnect (Mobile App), Crystal Reports, and STS continue to be the primary focus of our engineering teams and are progressively coming back online as restoration and validation activities are completed. Based on our current progress, we estimate recovery by 12:00 AM CST, barring any unforeseen issues.
 
If you continue to experience issues outside of these services, please update your existing support case with the specific functionality that remains impacted. If your issue has been resolved, please let us know so we can close your case and focus our efforts on the remaining open items.
 
We appreciate your continued patience and partnership as we work toward complete restoration of all services.
– The ISCorp Team

Update: Restoration of SkyConnect (Mobile App) is complete. STS final validation will take please at 4 AM CST. The engineering teams continue to resolve crystal Reports issues and will continue to reolve and validate through the next day.

If you continue to experience issues outside of these services, please update your existing support case with the specific functionality that remains impacted. If your issue has been resolved, please let us know so we can close your case and focus our efforts on the remaining open items.

We appreciate your continued patience and partnership as we work toward complete restoration of all services.
– The ISCorp Team

Update:

Update: ISCorp continues to make steady progress restoring services following the recent maintenance. We are actively validating and resolving the remaining reported issues while confirming functionality across customer environments.

SkyConnect (Mobile App), Crystal Reports, and STS continue to be the primary focus of our engineering teams and are progressively coming back online as restoration and validation activities are completed. Based on our current progress, we estimate recovery by 6:00AM CST, barring any unforeseen issues.

If you continue to experience issues outside of these services, please update your existing support case with the specific functionality that remains impacted. If your issue has been resolved, please let us know so we can close your case and focus our efforts on the remaining open items.

We appreciate your continued patience and partnership as we work toward complete restoration of all services.
– The ISCorp Team

Update: ISCorp continues to make steady progress restoring services following the recent maintenance. We are actively validating and resolving the remaining reported issues while confirming functionality across customer environments.

SkyConnect (Mobile App), Crystal Reports, and STS continue to be the primary focus of our engineering teams and are progressively coming back online as restoration and validation activities are completed. Based on our current progress, we estimate full restoration and recovery by 8:00AM CST, barring any unforeseen issues.

If you continue to experience issues outside of these services, please update your existing support case with the specific functionality that remains impacted. If your issue has been resolved, please let us know so we can close your case and focus our efforts on the remaining open items.

We appreciate your continued patience and partnership as we work toward complete restoration of all services.
– The ISCorp Team

We wanted to inform you that limited functionality has been restored. If you are still experiencing any issues, we recommend working through your existing support case with support.iscorp.com support staff for any outstanding matters.

If your case has already been resolved, we kindly ask that you let us know so we can update our records accordingly.

Thank you for your patience and understanding as we work to ensure a smooth experience for all users.

Update: ISCorp's primary focus remains the restoration of Skyward STS functionality. Our engineering teams continue to make progress and are actively implementing the remaining corrective actions required to bring STS fully online.
 
To minimize disruption during business hours, any additional system reboots that may be required will be performed during the later evening and overnight hours. These brief maintenance activities are intended to complete the remaining restoration work and improve the overall stability and reliability of the environment.
 
We appreciate your continued patience as we work toward full recovery. Additional updates will be provided as progress continues.
 
– The ISCorp Team

Update: Overnight system reboots have resulted in some measurable improvement to the overall stability of the Skyward SMS environment. ISCorp's senior engineering team remains fully engaged and is working directly with our leading infrastructure and technology partners to implement the remaining corrective actions required to restore all services and ensure long-term platform stability.

We also want to reassure our customers that this issue is not the result of a cyberattack, security incident, or a defect in Skyward software. The disruption is related to the underlying infrastructure supporting the environment, and our teams continue to make steady progress toward full restoration.

We appreciate your continued patience and partnership as we complete the remaining work. Additional updates will be provided as new information becomes available.

-The ISCorp Team

We continue to work closely with our technology vendors to stabilize the upgrade and optimize the environment. Several configuration issues have been identified and are being addressed, with additional improvements continuing to be validated.
To minimize risk, configuration changes will be deployed in a phased approach. As these improvements are implemented, brief rolling service interruptions may occur. This measured rollout allows us to verify each change and maintain overall system stability while continuing to improve the environment.
We appreciate your patience as we complete this work and will continue to provide updates as significant milestones are reached.

Update: ISCorp continues to make steady progress as engineering teams, Skyward, Progress Software, and our infrastructure partners work together on a coordinated recovery effort. The underlying causes of the remaining issues have been identified, corrective actions have been developed and validated, and a phased rollout is underway to restore functionality while minimizing risk to customer operations.
 
Our highest priority remains ensuring payroll functionality for all districts. In parallel, teams are actively restoring SkySTS/SSO, resolving remaining database connectivity issues, addressing print queue functionality, and restoring web images. Each improvement is being validated before broader deployment to ensure stability and prevent additional disruption.
 
We understand the significant impact this has had on your district and sincerely appreciate your continued patience. Our teams remain engaged around the clock, and additional updates will be provided as meaningful progress is made.
 
– The ISCorp Team

Update: Engineering teams are actively deploying validated fixes related to the Progress OpenEdge 12.8 upgrade, with each change being carefully tested before broader implementation to ensure stability and minimize customer impact.

As a reminder, districts should ensure they have installed the recommended Progress OpenEdge 12.8 client drivers for ODBC if they have not already done so. While the client drivers are not the cause of the current service disruption, they are required for compatibility with the upgraded environment and will help ensure successful connectivity as the remaining services are restored. Please create an Skyward IT Services service call to obtain 12.8 ODBC drivers at https://support.skyward.com

Our current focus remains completing the remaining payroll-related items, restoring SkySTS/SSO functionality, resolving outstanding database connectivity issues, and finalizing print and web-related services. We appreciate your continued patience as our engineering teams and Progress Software work around the clock to complete the remaining corrective actions.

– The ISCorp Team

Update: ISCorp's primary focus remains restoring the overall stability and reliability of the Skyward SMS environment. Our engineering teams continue to make progress and are actively implementing corrective actions required to complete the recovery effort.

Beginning at 8:00 PM Central Time tonight, ISCorp will conduct a series of planned system reboots across the platform. These maintenance activities are a critical part of applying further corrective actions and are intended to improve overall platform stability and restore the remaining services as quickly and safely as possible. Customers may experience brief service interruptions while these reboots are completed.

We appreciate your continued patience as we work toward full recovery. Additional updates will be provided as progress continues.

– The ISCorp Team

Update: Overnight, ISCorp completed a significant maintenance effort across the Skyward SMS platform, successfully implementing all vendor-recommended corrective actions currently available in coordination with our technology partners. This was a major undertaking involving extensive system maintenance and planned reboots. While the work has not yet fully resolved all remaining issues, it has produced encouraging improvements in the underlying platform and increased overall system stability.
 
Districts should begin to experience improved system performance and functionality as these changes continue to take effect. Our engineering teams remain engaged around the clock and will continue maintenance, validation, and optimization efforts throughout the remainder of the weekend. Our commitment is not simply to restore service, but to ensure the platform meets or exceeds the level of stability and performance customers experienced prior to the Progress OpenEdge 12.8 upgrade.
 
For a small number of districts, SkySTS authentication issues continue due to a known issue that our engineers are actively working to resolve. If you are experiencing a specific SkySTS login or authentication issue, please submit a support ticket identifying it as an STS issue. Our team will work directly with you to implement an available workaround while we finalize a permanent resolution.
 
We sincerely appreciate your patience and partnership as we continue this work and will provide additional updates as meaningful progress is made.
 
– The ISCorp Team

 
 

Update: Throughout the weekend, ISCorp has continued to make meaningful progress across the Skyward SMS platform. Our engineering teams have remained actively engaged, working alongside our technology partners to validate the changes implemented during our overnight maintenance and perform additional tuning and optimization. These efforts have resulted in continued improvements to platform stability and overall system performance.

Many districts should now be experiencing a more stable environment as these enhancements continue to take effect. While the majority of corrective actions have been completed successfully, our teams continue to closely monitor the platform and address the remaining isolated issues. Our focus remains on ensuring the platform not only returns to normal operation but delivers the level of reliability and performance customers expect.

We appreciate your continued patience and partnership as we complete the remaining work. We will provide additional updates as significant progress continues.

– The ISCorp Team

Update: ISCorp continues to make steady progress in restoring and optimizing the Skyward SMS platform. Since our last update, our engineering teams have implemented additional refinements and continue working closely with our technology partners to further improve platform stability and performance.

We are seeing continued positive results as these improvements take effect, with many districts reporting a more consistent and reliable experience. While some isolated issues remain, the overall health of the platform continues to improve, and our teams are actively monitoring system performance, making targeted adjustments, and validating each enhancement to ensure long-term stability.

Our priority remains delivering a fully stable and reliable environment for all customers. We appreciate your continued patience as we complete the remaining work and will continue to provide updates as meaningful progress is made.

– The ISCorp Team

Update: As districts begin the new week, ISCorp has restored the vast majority of the Skyward SMS platform to expected operation. While we continue to work through a limited number of customer-specific issues, our teams believe most districts should now be experiencing normal system functionality.

Our engineering and support teams remain fully engaged, actively reviewing each reported issue, prioritizing customer escalations, and working directly with affected districts to resolve any remaining items as quickly as possible. We continue to monitor the environment around the clock and make targeted improvements where needed to ensure ongoing platform stability and performance.

If you are experiencing any issues, please continue working with our Support team through your existing case or submit a new support request with details of the impacted functionality. We appreciate your patience and partnership throughout this process and remain committed to ensuring every district is fully operational.

– The ISCorp Team

ISCorp continues to see strong overall stability across the Skyward SMS platform, with the vast majority of districts operating as expected. Our engineering teams remain focused on resolving the small number of issues that continue to impact specific customers.

At this time, we have identified two primary areas requiring additional attention: SkySTS authentication and certain API integrations. We have identified the underlying causes of the remaining SkySTS issues and expect to implement the final corrective fixes during overnight maintenance. Our teams are also actively working through the remaining API-related issues and validating each correction before broader deployment to ensure long-term stability.

If you continue to experience issues with SkySTS or API functionality, please ensure you have an active support case with ISCorp so our teams can prioritize and validate your specific environment. We appreciate your continued patience and partnership as we complete these final stabilization efforts.

– The ISCorp Team

ISCorp continues to see strong overall stability across the Skyward SMS platform, with the vast majority of districts operating as expected. Our engineering and support teams remain focused on resolving the limited number of issues that continue to impact specific customer environments.

Current efforts are centered on the remaining SkySTS authentication, API integrations, Mobile App (SkyConnect) functionality, and a small number of application-specific issues. We continue to deploy targeted fixes, validate results, and work directly with affected districts to ensure a complete and stable resolution.

If you are experiencing issues with Payroll, Crystal Reports, Time Clock, APIs, SkySTS, or the Mobile App, please ensure your support ticket clearly identifies the affected functionality. Including this information allows our teams to prioritize and route your issue to the appropriate engineering resources for faster resolution.

We appreciate your continued patience and partnership as we complete the remaining stabilization efforts.

– The ISCorp Team

ISCorp continues to see strong overall stability across the Skyward SMS platform, with the vast majority of districts operating as expected. Our engineering and support teams remain fully engaged and are focused on resolving the remaining customer-specific issues.

Our current efforts are primarily focused on API integrations, the SkyConnect Mobile App, and Crystal Reports functionality. We continue to deploy targeted fixes, validate each improvement, and work directly with affected customers to ensure a complete and stable resolution.

If you are experiencing Payroll issues or have concerns about upcoming payroll processing, please create or update your support ticket and clearly identify it as a Payroll issue. These tickets are being prioritized and escalated for immediate review by our engineering and support teams.

We appreciate your continued patience and partnership as we complete the remaining stabilization efforts.

– The ISCorp Team

Our current efforts remain primarily focused on API integrations, the SkyConnect Mobile App, and Crystal Reports functionality. We continue to deploy targeted fixes, validate each improvement, and work directly with affected customers to ensure a complete and stable resolution.
 
Throughout the overnight hours, our engineering teams will be performing additional planned system reboots and maintenance testing as part of our final validation efforts. These activities are focused on resolving the remaining priority issues, including those impacting Payroll and other critical functionality, while continuing to improve overall platform stability.
 
If you are experiencing Payroll issues or have concerns about upcoming payroll processing, please create or update your support ticket and clearly identify it as a Payroll issue. These tickets continue to receive the highest priority and are being escalated for immediate review by our engineering and support teams.
 
We appreciate your continued patience and partnership as we complete these remaining stabilization efforts.
 
– The ISCorp Team

Our teams continue to make steady progress in resolving the remaining issues affecting the Skyward SMS platform. Engineering resources from ISCorp remain actively engaged around the clock alongside Skyward and our technology partners to implement, validate, and monitor corrective actions as platform stability continues to improve.

Mobile App
We continue to work with Skyward to fully restore the Mobile app. Most Mobile App access should be restored by end of day Friday, July 31st.

Payroll
A few districts may experience Payroll-related issues like: drive mapping, or check printing. We will continue to actively monitor this service and address them in a priority manner.

API Integrations
Some API integrations remain impacted across portions of the SMS customer base. Targeted fixes and validation are ongoing to ensure stability.

Crystal Reports
Running a previously created Crystal Report is functional for most customers. Some customers may continue to experience issues with the modification of an existing Crystal Report. We expect this to be resolved on Friday.

Security Transport Service (STS)
No known customers are currently impacted by STS issues. SSO should be fully operational as well.
Our engineering teams will continue planned maintenance activities, targeted system testing, and validation efforts throughout the overnight hours. As additional improvements are implemented and verified, intermittent status updates will continue to be posted overnight.
We appreciate your continued patience as we work to fully restore all remaining functionality.
— The ISCorp Team

ISCorp continues to make steady progress on the remaining customer-specific issues. Our teams remain focused on meeting today's targeted milestones while continuing to improve overall platform stability.

Mobile App
Work continues in coordination with Skyward to fully restore Skyward Mobile App functionality. We remain on track with our goal of restoring access for the majority of customers by the end of today.

Payroll
Payroll remains a top priority. A small number of districts may continue to experience issues such as drive mapping or check printing. These issues are being actively prioritized and addressed as they are reported. Payroll remains our highest operational priority, API integrations now represent the highest volume of remaining customer issues.

API Integrations
Engineering teams continue to deploy and validate targeted fixes for the remaining API integration issues. Progress continues to be made, and affected customers remain our primary focus.

Crystal Reports
Crystal Reports functionality continues to improve. Previously created reports are operating for most customers, while work continues to resolve the remaining issues affecting report modifications. We continue to expect these items to be addressed as part of today's efforts.

Security Transport Service (STS)
No known customer-impacting STS issues have been identified, and Single Sign-On (SSO) continues to operate as expected.

Our teams will continue monitoring the environment, validating corrective actions, and implementing any remaining improvements throughout the evening to ensure long-term platform stability. We appreciate your continued patience and partnership as we work toward completing the remaining items.

– The ISCorp Team

As we head into the weekend, our focus is on completing the remaining corrective actions and ensuring the platform enters the new week with the highest possible level of stability.

Throughout the weekend, ISCorp engineering teams will be working around the clock alongside Skyward and our technology partners to complete the remaining corrective actions. Planned system reboots, targeted maintenance, and validation activities will continue as we work toward entering the new week with a stable and fully operational platform. Customers may experience brief service interruptions during these maintenance windows as improvements are implemented.

Mobile App
Skyward Mobile App functionality has vastly improved. There may be intermittent disruptions through the weekend as we work to continue to enhance the platform. We continue to make progress and are validating the remaining fixes.

Payroll
Payroll remains our highest operational priority. A small number of districts may continue to experience issues such as drive mapping or check printing. These issues are being actively prioritized and addressed as they are reported to ensure districts can successfully complete payroll processing.

API Integrations
API integrations have vastly improved. Through our support system we have identified API Integration system issue patterns and implemented corrective actions. Our engineering teams continue deploying targeted fixes, validating each improvement, and working directly with affected customers to restore full functionality.

Crystal Reports
Crystal Reports functionality continues to improve. Previously created reports are operating for most customers, while work continues on the remaining report modification issues.

Security Transport Service (STS)
No known customer-impacting STS issues have been identified, and Single Sign-On (SSO) continues to operate as expected.

We sincerely appreciate your continued patience and partnership as we complete these final stabilization efforts.

– The ISCorp Team

Throughout the weekend, ISCorp engineering teams have continued working around the clock alongside Skyward and our technology partners to implement corrective actions, validate system performance, and improve overall platform stability. We have made meaningful progress across the Skyward SMS environment and expect the majority of districts to begin the week with a stable platform and only limited, isolated issues remaining.

Our teams will continue monitoring the environment through the evening and into Monday morning to quickly identify and address any issues that arise.

Mobile App
Skyward Mobile App functionality has remained stable following the improvements implemented throughout the weekend. We will continue monitoring performance and making any necessary adjustments as districts return to normal operations.

Payroll
Payroll functionality has continued to improve, and no widespread payroll issues are anticipated. If a district encounters an isolated issue, our teams are prepared to respond quickly and work directly with the district to restore normal operations.

Student & Finance Database Linking
Some Student and Finance database linking functionality has been restored. A small number of districts attempting to establish or re-establish database links may still experience isolated issues. These scenarios have been identified, and our engineering teams will continue working with affected districts to complete the remaining corrective actions.

API Integrations
API integrations have continued to stabilize as targeted fixes have been deployed and validated. While the vast majority of integrations are operating normally, isolated integration issues may still occur and will be addressed as they are identified.

Crystal Reports
Crystal Reports functionality has continued to improve, with most reporting capabilities operating normally. We will continue resolving the remaining report modification issues reported by customers.

Security Transport Service (STS)
No known customer-impacting STS issues have been identified, and Single Sign-On (SSO) continues to operate as expected.

As districts begin the new week, we encourage anyone experiencing an issue to report it through the ISCorp or Skyward support process. Updating your current support ticket ensures our teams can quickly investigate, prioritize, and resolve any remaining isolated issues.

We sincerely appreciate your patience, partnership, and understanding throughout this effort. Our engineering teams will continue actively monitoring the environment and responding to customer reports to ensure a successful start to the week.

ISCorp Team

Update: Thank you for your continued patience and partnership as we work through the remaining issues resulting from the Progress OpenEdge 11.7 to 12.8 upgrade. Throughout the weekend, ISCorp engineering teams worked around the clock alongside Skyward and our technology partners to implement corrective actions, validate system performance, and improve overall platform stability. As districts begin the new week, the vast majority of the Skyward SMS platform is operating as expected. We are currently aware of customer-specific issues primarily affecting PaC and the Skyward Mobile App, and our engineering teams continue to actively work toward resolution.
 
PaC
We are aware that some districts continue to experience issues within PaC. These issues remain an active focus for our engineering teams, who are working directly with affected customers to implement and validate corrective actions.
 
Mobile App
Some districts may continue to experience issues accessing or utilizing the Skyward Mobile App. ISCorp and Skyward continue to work together to restore full functionality and validate the remaining fixes.
 
Payroll
Payroll functionality remains stable, and we do not anticipate widespread payroll issues. If your district experiences a payroll-related concern, please update or create a support ticket and clearly identify it as a Payroll issue so it can receive immediate priority.
 
API Integrations
The majority of API integrations are operating as expected. We continue to monitor the environment and address any isolated integration issues that are reported.
 
Crystal Reports
Crystal Reports functionality continues to operate normally for the vast majority of customers. Our teams remain engaged on any isolated customer-specific reporting issues.
 
Security Transport Service (STS)
No known customer-impacting STS issues have been identified, and Single Sign-On (SSO) continues to operate as expected.
 
 
Our engineering, support, and leadership teams remain actively engaged and will continue monitoring the environment throughout the day. If you experience any issues, please update your existing support ticket or submit a new one with as much detail as possible so we can prioritize and investigate your specific environment.
We sincerely appreciate your patience and partnership as we complete these remaining stabilization efforts.
 
– The ISCorp Team

Thank you for your continued patience as we complete the remaining stabilization efforts following the Progress OpenEdge 11.7 to 12.8 upgrade. The vast majority of the Skyward SMS platform is operating as expected.

ISCorp engineering teams continue to work around the clock alongside Skyward and Progress, who remain onsite in our engineering command center, to resolve the remaining issues and validate corrective actions.

Our current focus remains on:
API Integrations: We are aware of a limited number of API-related issues affecting some districts. Our engineering teams continue to deploy and validate targeted fixes as quickly as possible.

Skyward Mobile App: Some districts may continue to experience issues accessing or utilizing the Mobile App while the remaining corrective actions are completed.

If you are experiencing issues in either of these areas, please update your existing support ticket or submit a new one so our teams can prioritize your environment.

We appreciate your continued patience and partnership.

– The ISCorp Team

Thank you for your continued patience and partnership as we complete the remaining stabilization efforts following the Progress OpenEdge 11.7 to 12.8 upgrade.
 
At this time, the vast majority of the Skyward SMS platform is operating as expected. We are aware of a limited number of districts that continue to experience issues with the Skyward Mobile App, and this remains our primary area of focus.
 
ISCorp engineering teams continue to work around the clock onsite alongside Skyward and Progress from our engineering operations center to identify, implement, and validate the remaining corrective actions. Our teams remain fully engaged until these remaining Mobile App issues have been resolved.
 
If you continue to experience issues with the Skyward Mobile App, please update your existing support ticket or submit a new one so our teams can prioritize your environment.
 
We appreciate your continued patience and will continue to provide updates as meaningful progress is made.
 
– The ISCorp Team