Outage in Elastic Cloud

Trial Creation Issues

Resolved Major

April 11, 2024 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected issues preventing trial creation. Customers may not be able to create new trials. Our engineers are investigating the issue. Updates will be done within the next hour.

Components affected

Elastic Cloud Global services

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/11/2024 07:03PM

We've rolled out the mitigation and customers should be able to create trials again. We'll continue to monitor related issues through our support channels.

MONITORING almost 2 years ago - at 04/11/2024 05:35PM

We are currently testing the mitigation in our development environment. We will provide an update in the next hour.

IDENTIFIED almost 2 years ago - at 04/11/2024 03:51PM

We have identified the issue preventing trial creations from being created as expected. The engineering team is working on fixing the issue. The next update will be within the next hour.

INVESTIGATING almost 2 years ago - at 04/11/2024 03:50PM

We have identified the issue preventing trial creations from being created as expected. The engineering team is working on fixing the issue. The next update will be within the next hour.

IDENTIFIED almost 2 years ago - at 04/11/2024 02:49PM

We have identified the issue preventing trial creations from being created as expected. The engineering team is working on fixing the issue. The next update will be within the next hour.

IDENTIFIED almost 2 years ago - at 04/11/2024 01:44PM

We have identified the issue that is preventing trial creations from being created as expected. The engineering team is working on fixing the issue. The next update will be within the next hour.

INVESTIGATING almost 2 years ago - at 04/11/2024 01:26PM

We have detected issues preventing trial creation. Customers may not be able to create new trials. Our engineers are investigating the issue. Updates will be done within the next hour.

INVESTIGATING almost 2 years ago - at 04/11/2024 12:34PM

We have detected issues preventing trial creation. Customers may not be able to create new trials. Our engineers are investigating the issue. Updates will be done within the next hour.

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