Outage in Elastic Cloud
Privatelink hostnames reported by API are incorrect
Resolved MajorIncident Report
Summary AI Generated
A recent change to Elastic Cloud's Privatelink implementation caused the deployment API to report incorrect URLs, resulting in connectivity issues for customers relying on those URLs. The incident lasted 23.2 hours and affected customers' ability to connect to their deployments through Privatelink. The issue was resolved by deploying a fix to the User Console that corrected the hostname reporting.
A recent change to our Privatelink implementation resulted in the URLs reported by the deployment API being incorrect in some cases, causing connectivity issues for customers who relied on those URLs. We have identified the issue and are working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 04/10/2026 07:54PM
We have successfully deployed a fix for the PrivateLink hostname issue to the User Console. Customers who experienced incorrect PrivateLink URLs or connectivity issues with their deployments should now see correct hostnames. We apologize for the inconvenience.
IDENTIFIED
23 days ago - at 04/10/2026 12:18PM
We are still working on moving the fix to production as we experienced some testing issues.
IDENTIFIED
24 days ago - at 04/09/2026 10:44PM
We have merged a fix and are working on deploying it to production
IDENTIFIED
24 days ago - at 04/09/2026 08:46PM
A recent change to our Privatelink implementation resulted in the URLs reported by the deployment API being incorrect in some cases, causing connectivity issues for customers who relied on those URLs. We have identified the issue and are working on a fix.
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