Outage in Elastic Cloud
Elevated Error Rates and Latency — EU West Region
Resolved MajorIncident Report
Summary AI Generated
Elastic Cloud experienced connectivity issues in the AWS EU West 3 (Paris) region for 53 minutes, causing elevated error rates and latency for a subset of customers. The incident was caused by an underlying cloud infrastructure provider issue that affected the region's ingress layer traffic. The problem was resolved through remediation with the cloud provider, with traffic returning to normal levels and all monitoring alerts clearing.
We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/27/2026 12:40PM
The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.
MONITORING
6 days ago - at 04/27/2026 12:08PM
Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
IDENTIFIED
6 days ago - at 04/27/2026 11:57AM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 04/27/2026 11:49AM
We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
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