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Outage in Elastic Cloud

Missing Metrics in Cloud Console — US East (us-east-1)

Resolved Major
April 28, 2026 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

A disruption in metric data ingestion affected Elastic Cloud deployments in the us-east-1 region, causing missing metrics visualizations in the Cloud console and preventing recent metric data from appearing in charts or monitoring views. The incident lasted 3.9 hours, with the system showing gradual signs of stabilization before full recovery was achieved.

Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.

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Latest Updates ( sorted recent to last )
IDENTIFIED 5 days ago - at 04/28/2026 05:39PM

We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.

INVESTIGATING 5 days ago - at 04/28/2026 04:32PM

Our investigation is ongoing.  We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted.  We will provide a further update in 1 hour, or when there is a change in status.

INVESTIGATING 5 days ago - at 04/28/2026 03:57PM

Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.

INVESTIGATING 5 days ago - at 04/28/2026 02:46PM

Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.

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