Affected Service(s):
Elavon Processing Solutions / Elavon Point of Sale Devices
Issue Summary: [ENTER ISSUE]
Please be aware that there is currently an issue with < Affected Service: [ENTER ISSUE] > that may be impacting the normal service quality you receive. The Elavon technical teams are fully engaged to resolve this issue as quickly as possible. We apologise for any service interruption and inconvenience to your business as a result of this issue.
A further update will be issued within the next 2 hours from time sent, or before if appropriate.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
We are continuing to experience connectivity issues affecting some payment terminals in Poland. Our technical teams are actively working to resolve the issue.
In the meantime, customers may be able to restore service by adjusting the terminal communication settings. Please follow the instructions applicable to your terminal model using the link below:
https://www.elavon.co.uk/resource-center/help-with-your-account/getting-started/setting-up-your-terminal.html
Ingenico Tetra Move 5000
→ Quick Start Guide
→ Changing communication mode (Wi‑Fi or GPRS / Smart Roaming)
Ingenico IWL 255 / IWL 251
→ Quick Start Guide
→ Communication mode (SMART / 3G/GPRS)
Our teams remain fully engaged, and we will provide a further update within the next two hours or sooner if more information becomes available.
We apologize for the inconvenience and thank you for your patience and understanding.
Many thanks,
Elavon Customer Support
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