Elavon Service Incident Notification

Affected Service(s):

Elavon Processing Solutions / Elavon Point of Sale Devices


Following up on our promise to keep you updated, we wanted to let you know that technical teams are still working to resolve the issue. If possible. please switch your connection to Plus which will enable you to connect and process payments.

Once again, we are sorry about this disruption to your business. We will provide another update once available.

Many thanks,

Elavon Customer Support.

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U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.


U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

We are continuing to experience connectivity issues affecting some payment terminals in Poland. Our technical teams are actively working to resolve the issue.

In the meantime, customers may be able to restore service by adjusting the terminal communication settings. Please follow the instructions applicable to your terminal model using the link below:

https://www.elavon.co.uk/resource-center/help-with-your-account/getting-started/setting-up-your-terminal.html

Ingenico Tetra Move 5000

→ Quick Start Guide

→ Changing communication mode (Wi Fi or GPRS / Smart Roaming)

Ingenico IWL 255 / IWL 251

→ Quick Start Guide

→ Communication mode (SMART / 3G/GPRS)

Our teams remain fully engaged, and we will provide a further update within the next two hours or sooner if more information becomes available.

We apologize for the inconvenience and thank you for your patience and understanding.

Many thanks,

Elavon Customer Support