Elavon Service Incident Notification

Affected Service(s):

Reporting and Servicing / Elavon Connect

We are aware of an issue affecting logout functionality. Some customers may continue to have access to account information after receiving a logout confirmation message. Technical teams are investigating and working on a resolution as a priority. Further updates will be provided as they become available.

We would like to assure you that our technical teams are working hard to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available.

Once again, we are sorry for any trouble this service interruption might be causing you.

Many thanks,
Elavon Customer Support.

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U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.