Error Rates Elevated

We are working through backfilling data affected by this issue. At the moment, it may not be possible to see the starting location of the driver, indicated by an orange pin on user navigation routes, in historical trip plans in Trip Planner Studio in App Manager, or via the trip_plan.stops.user_navigation_location property in the Trip Plans API endpoints. We will continue to backfill data into the upcoming week and we will post a post mortem to the status page once the backfill is complete.

We are now working on a fix to restore visibility of the driver's current location in historical trip snapshots. There was no data loss during the incident and new routes will continue to display the current location information. We will also continue to monitor the original mitigation.

We applied a fix for the routing issue an have confirmed that routes are now generating. The mitigation has an impact to the display of the driver's current location in historical trip snapshots. We will follow up with additional details about this impact shortly.

We are continuing to work on a mitigation for routing issues.

We have identified the issue and are working with Senior Engineering to apply a mitigation. We expect to resolve the issue in an about an hour and will continue to provide updates.

We are continuing to investigate the issue. We are experiencing issues generating routes in the mobile app and will update as we learn more.

The error rate for certain Platform actions is elevated. We’re investigating the cause and impact and will provide details as soon as possible.