Outage in Elevate

Fiber Maintenance - Montrose

Resolved Minor
May 01, 2024 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our scheduled maintenance at the Niagara/Hillcrest round-a-about in Montrose is still underway and behind schedule. Approximately 70 consumers are still impacted. We apologize for the delay and are working to complete the maintenance work and restore service safely. The new estimated time of restoration is 10:30 AM MST.
Components affected
Elevate Phone Elevate TV Elevate Montrose
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/01/2024 05:11PM

Ongoing maintenance has been completed, and all affected customers have been restored. Please open a ticket if you continue to have connectivity issues; we will be happy to assist you.

MONITORING 8 months ago - at 05/01/2024 04:08PM

We have received an update that all impacted customers have been restored.

The Elevate Network Operations Team will continue to monitor and address any outlying issues on a case-by-case basis. Please open a ticket if you continue to have connectivity issues; we will be happy to assist you.

We appreciate your patience!

IDENTIFIED 8 months ago - at 05/01/2024 03:44PM

Our scheduled maintenance at the Niagara/Hillcrest round-a-about in Montrose is still underway and behind schedule. Approximately 12 consumers are still impacted. We apologize for the delay and are working to complete the maintenance work and restore service safely. The new estimated time of restoration is 11:00 AM MST.

IDENTIFIED 8 months ago - at 05/01/2024 03:10PM

Our scheduled maintenance at the Niagara/Hillcrest round-a-about in Montrose is still underway and behind schedule. Approximately 70 consumers are still impacted. We apologize for the delay and are working to complete the maintenance work and restore service safely. The new estimated time of restoration is 10:30 AM MST.

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