Outage in Elevate

Head End Equipment Issues - Paonia

Resolved Major
April 22, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

The Elevate NOC has been made aware of an outage event impacting an area of the Town of Paonia. Approximately 100 subscribers are down. Elevate head end equipment is suspected to have failed. Elevate NOC personnel are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.
Components affected
Elevate Paonia Elevate Phone Elevate TV
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/22/2025 06:53PM

Affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you continue to experience related service issues.

Elevate Tech Support = 1-844-386-8744

IDENTIFIED about 1 month ago - at 04/22/2025 05:41PM

The Elevate NOC has identified the failed head-end equipment and is implementing a fix. We will post updates as they become available. Thank you for your continued patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 04/22/2025 05:27PM

The Elevate NOC has been made aware of an outage event impacting an area of the Town of Paonia. Approximately 100 subscribers are down. Elevate head end equipment is suspected to have failed. Elevate NOC personnel are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.

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