Outage in ElevenLabs
STT Credit Usage Overreporting
Resolved Minor
January 15, 2026 - Started 3 months ago
- Lasted about 3 hours
Incident Report
Starting at Jan 14th, 15:00 UTC, a subset of Speech to Text requests with certain user_agent headers were affected by inflated charges per-request. We are following through with action to mitigate and correct this. Once the issue is fully confirmed as resolved, we will credit back any usage that was incorrectly charged during the impact window.
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 months ago - at 01/15/2026 09:01PM
Starting at Jan 14th, 15:00 UTC, a subset of Speech to Text requests with certain user_agent headers were affected by inflated charges per-request. We are following through with action to mitigate and correct this. Once the issue is fully confirmed as resolved, we will credit back any usage that was incorrectly charged during the impact window.
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