Outage in ElevenLabs
EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter
Resolved Minor
May 13, 2026 - Started 7 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
ElevenLabs experienced elevated error rates for Speech-to-Text (STT) API calls in EU residency workspaces that used the source_url parameter or deprecated cloud_storage_url parameter to transcribe audio from URLs. STT requests not involving URL-based audio files remained unaffected during the 5.1-hour incident. The team identified the root cause and was working on a release to resolve the issue.
We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the source_url parameter and the deprecated cloud_storage_url parameter that request a file from a URL.
We are investigating and will post updates as they become available.
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Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 05/13/2026 04:26PM
We've identified the source of the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter. STT requests that do not transcribe audio from a URL remain unaffected.
We are currently working to publish a release to address the root cause of the issue.
INVESTIGATING
7 days ago - at 05/13/2026 02:44PM
We continue to see an increased error rate for STT API calls in EU residency workspaces that use the source_url parameter and the deprecated cloud_storage_url parameter.
We are working to resolve this issue as soon as possible and will post further updates as they become available.
INVESTIGATING
7 days ago - at 05/13/2026 02:04PM
We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the source_url parameter and the deprecated cloud_storage_url parameter that request a file from a URL.
We are investigating and will post updates as they become available.
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