Outage in ElevenLabs
Plan Upgrade Delay
Resolved Minor
May 27, 2026 - Started 22 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
ElevenLabs experienced a payment provider issue that caused delays of up to 2 hours when users upgraded from free to paid plans, with some upgrades not registering in accounts immediately after payment. The billing-related problem affected plan upgrade processing for 3.7 hours. The team identified the root cause with their billing provider and implemented measures to resolve the issue.
We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
22 days ago - at 05/27/2026 04:49PM
We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.
INVESTIGATING
22 days ago - at 05/27/2026 03:32PM
We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.
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