Outage in Elium

Issue on private (Outscale) hosting

Resolved Minor
May 13, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are detecting problems with connections to platforms hosted by our private cloud (Outscale). We investigate the problem.
Components affected
Elium Private Hosting
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/13/2024 01:23PM

This incident has been resolved.

MONITORING 12 months ago - at 05/13/2024 01:19PM

Every platforms hosted on our private cloud (Outscale) have been restored.

IDENTIFIED 12 months ago - at 05/13/2024 12:56PM

Services hosted on private Cloud (Outscale) are now restored and platforms are available but storage system seems to stil broken and files still unavailable. We are awaiting further information.

IDENTIFIED 12 months ago - at 05/13/2024 12:46PM

Our cloud provider (Outscale) notify that a fix has been implemented and that they still monitoring the results. But we still have issues with files.

INVESTIGATING 12 months ago - at 05/13/2024 12:39PM

The connection to services and virtual machines seem to be accessible again. Storage is still not working, files are not accessible.

INVESTIGATING 12 months ago - at 05/13/2024 12:26PM

Our Cloud provider (Outscale) added the problem to their persistant storage, public network and API. We are awaiting further information.

INVESTIGATING 12 months ago - at 05/13/2024 12:02PM

Our Cloud provider (Outscale) reported a problem with their internal network and data hosting. We are awaiting further information.

INVESTIGATING 12 months ago - at 05/13/2024 11:48AM

Some virtual machines hosted in our private cloud (Outscale) are not responding. We have contacted our cloud provider and are awaiting further information.

INVESTIGATING 12 months ago - at 05/13/2024 11:43AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/13/2024 11:37AM

We are detecting problems with connections to platforms hosted by our private cloud (Outscale). We investigate the problem.

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