Outage in Elium

DNS issues on our private Cloud provider (Outscale)

Resolved Minor
July 15, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our private Cloud provider has informed us that they are currently experiencing problems with their DNS service. This is having an impact on certain features of the solution. In particular, services requiring external access, such as integrations with services like Google, Facebook, etc., as well as file storage and sending and receiving emails, are currently experiencing intermittent problems.
Components affected
Elium Private Hosting
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/15/2024 11:15AM

Our private cloud provider has now told us that the incident is closed on their side.
All services seem to be working correctly again.

MONITORING 5 months ago - at 07/15/2024 10:47AM

As of 12:20, we are no longer detecting any errors on the services hosted by our private cloud provider. However, we have not received confirmation from them that the incident has been resolved.
We are therefore continuing to monitor the platforms.

IDENTIFIED 5 months ago - at 07/15/2024 09:07AM

We received a feedback from our private Cloud provider : "Nous avons un incident au niveau du réseau interne de notre orchestrateur.
C'est en cours de résolution au niveau des équipes techniques. Nous reviendrons vers vous dès que le problème est résolu."

IDENTIFIED 5 months ago - at 07/15/2024 08:46AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 07/15/2024 08:46AM

Our private Cloud provider has informed us that they are currently experiencing problems with their DNS service. This is having an impact on certain features of the solution. In particular, services requiring external access, such as integrations with services like Google, Facebook, etc., as well as file storage and sending and receiving emails, are currently experiencing intermittent problems.

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