Outage in Elium

DNS issues on our private Cloud provider (Outscale)

Resolved Minor
July 15, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Our private Cloud provider has informed us that they are currently experiencing problems with their DNS service. This is having an impact on certain features of the solution. In particular, services requiring external access, such as integrations with services like Google, Facebook, etc., as well as file storage and sending and receiving emails, are currently experiencing intermittent problems.
Components affected
Elium Private Hosting

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/15/2024 11:15AM

Our private cloud provider has now told us that the incident is closed on their side.
All services seem to be working correctly again.

MONITORING over 1 year ago - at 07/15/2024 10:47AM

As of 12:20, we are no longer detecting any errors on the services hosted by our private cloud provider. However, we have not received confirmation from them that the incident has been resolved.
We are therefore continuing to monitor the platforms.

IDENTIFIED over 1 year ago - at 07/15/2024 09:07AM

We received a feedback from our private Cloud provider : "Nous avons un incident au niveau du réseau interne de notre orchestrateur.
C'est en cours de résolution au niveau des équipes techniques. Nous reviendrons vers vous dès que le problème est résolu."

IDENTIFIED over 1 year ago - at 07/15/2024 08:46AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/15/2024 08:46AM

Our private Cloud provider has informed us that they are currently experiencing problems with their DNS service. This is having an impact on certain features of the solution. In particular, services requiring external access, such as integrations with services like Google, Facebook, etc., as well as file storage and sending and receiving emails, are currently experiencing intermittent problems.

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