Outage in EMnify

Payment Option API Issues

Resolved Minor
December 02, 2024 - Started 19 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Customers, We are currently experiencing an issue with our payment option API. As a result, customers are unable to view payment options or complete SIM orders. Our team is actively investigating the issue and working to resolve it as quickly as possible. Further updates will be provided shortly. We appreciate your patience and understanding. Best regards, Emnify Support Team
Components affected
EMnify API
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 12/02/2024 10:11PM

Dear Customers,

This is to inform you that this issue has been resolved.

Thanks a lot for you patience.
Emnify Support Team

MONITORING 19 days ago - at 12/02/2024 09:40PM

Dear Customers,

This issue has been identified and a fix has been implemented.
Further updates will follow shortly.

Thanks a lot,
Emnify Support Team

IDENTIFIED 19 days ago - at 12/02/2024 06:54PM

Dear Customers,

This issue has been identified and our team is actively working on implementing a solution.

Further updates will be provided as soon as possible.

Thank you for your patience and understanding.

Best regards,
Emnify Support Team

INVESTIGATING 19 days ago - at 12/02/2024 05:22PM

Dear Customers,

We are currently experiencing an issue with our payment option API. As a result, customers are unable to view payment options or complete SIM orders.

Our team is actively investigating the issue and working to resolve it as quickly as possible. Further updates will be provided shortly.

We appreciate your patience and understanding.

Best regards,
Emnify Support Team

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