Outage in EMnify

Service degradation - MTN Uganda

Resolved Minor
September 25, 2024 - Started about 1 year ago - Lasted about 24 hours
Official incident page

Incident Report

Dear emnify customers, We are investigating a service degradation with MTN Uganda. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected. We will publish a new update shortly. Kind regards, emnify Support team
Components affected
EMnify Network Connectivity - Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/26/2024 10:38AM

The incident has been resolved and the service is operational.

In case you are still experiencing issues, please submit a request to our Customer Support team.

MONITORING about 1 year ago - at 09/26/2024 05:27AM

As of writing, we can now see that the traffic with the MTN Uganda network is starting to normalize. We will continue to follow up with our roaming partner to understand the reason for the service interruption.

We will closely monitor this and publish a new update shortly.

INVESTIGATING about 1 year ago - at 09/25/2024 10:43AM

Dear emnify customers,

We are investigating a service degradation with MTN Uganda. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected.

We will publish a new update shortly.

Kind regards,
emnify Support team

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