Service degradation - Claro Colombia

Dear Customers,

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

Kind regards,
emnify Support Team

Dear Customers,

Our latest 3G remote tests towards Claro Colombia have been successful. We will continue to follow up with our roaming partner to understand the reason for the service interruption.

We will closely monitor this and publish a new update shortly.

We have confirmed 3G connectivity issues with Claro Colombia, affecting devices roaming in that network. We have contacted the operator, and we are waiting for a fix to be applied. Alternative networks are operational and your devices will attach automatically to these networks.

We will closely monitor this and will publish a new update shortly.

Kind regards,
emnify Support Team

Dear Customers,

We are observing a service degradation in Claro Colombia. We have contacted the operator and are waiting for a fix to be applied.
Other networks are operational and your emnify SIM card will automatically attach to such networks.

We will publish a new update shortly.