Outage in Emplifi
Community & Care: Delays in receiving real-time data from Instagram and Facebook
Resolved MinorIncident Report
We are experiencing an outage with Meta webhooks, which is causing delays in receiving real-time data from Instagram and Facebook.
Impact: Instagram & Facebook Comments/Replies: Significantly delayed.
Client Expectation: Expect delays in Community/Care interactions.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 10/08/2025 02:53PM
This incident has been resolved.
MONITORING
2 months ago - at 10/08/2025 01:14PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 months ago - at 10/08/2025 01:13PM
We are experiencing an outage with Meta webhooks, which is causing delays in receiving real-time data from Instagram and Facebook.
Impact: Instagram & Facebook Comments/Replies: Significantly delayed.
Client Expectation: Expect delays in Community/Care interactions.
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