Outage in Encrypt.me
Elevated IPSec Login Errors
Resolved Major
June 14, 2020 - Started almost 6 years ago
Official incident page
Official incident page
Incident Report
We're experiencing an elevated level of login errors pertaining only to IPSec connections (iOS + Windows) and are currently looking into the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 6 years ago - at 06/15/2020 03:01PM
All of the servers have the fix in place. We will continue to monitor the situation, and if something arises we will let you know.
IDENTIFIED
almost 6 years ago - at 06/15/2020 02:29PM
50% of the servers have the fix in place. We expect to be completed in the next 20-30 minutes.
IDENTIFIED
almost 6 years ago - at 06/15/2020 02:17PM
We have fixed the issue and are deploying it in stages worldwide. We are sincerely sorry for how long this has taken.
IDENTIFIED
almost 6 years ago - at 06/15/2020 08:31AM
We are continuing to work on a fix for this issue.
IDENTIFIED
almost 6 years ago - at 06/15/2020 08:20AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
almost 6 years ago - at 06/15/2020 06:55AM
We are continuing to investigate this issue.
INVESTIGATING
almost 6 years ago - at 06/15/2020 05:14AM
We believed this fix would address the issue but we are rolling back our change. We are back in the investigation phase.
MONITORING
almost 6 years ago - at 06/15/2020 03:04AM
A fixed has been identified and is being deployed currently.
IDENTIFIED
almost 6 years ago - at 06/15/2020 02:01AM
We're experiencing an elevated level of login errors pertaining only to IPSec connections (iOS + Windows) and are currently looking into the issue.
Latest Encrypt.me outages
Email Message Delays - 12 days ago
Service impacting situation for Amsterdam, Netherlands - about 2 months ago
Certificate Error - 3 months ago
Live Chat - almost 2 years ago
Unable to connect to servers - almost 3 years ago
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