Outage in Encrypt.me

Elevated IPSec Login Errors

Resolved Major
June 15, 2020 - Started over 5 years ago
Official incident page

Incident Report

We're experiencing an elevated level of login errors pertaining only to IPSec connections (iOS + Windows) and are currently looking into the issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 06/15/2020 03:01PM

All of the servers have the fix in place. We will continue to monitor the situation, and if something arises we will let you know.

IDENTIFIED over 5 years ago - at 06/15/2020 02:29PM

50% of the servers have the fix in place. We expect to be completed in the next 20-30 minutes.

IDENTIFIED over 5 years ago - at 06/15/2020 02:17PM

We have fixed the issue and are deploying it in stages worldwide. We are sincerely sorry for how long this has taken.

IDENTIFIED over 5 years ago - at 06/15/2020 08:31AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 5 years ago - at 06/15/2020 08:20AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 5 years ago - at 06/15/2020 06:55AM

We are continuing to investigate this issue.

INVESTIGATING over 5 years ago - at 06/15/2020 05:14AM

We believed this fix would address the issue but we are rolling back our change. We are back in the investigation phase.

MONITORING over 5 years ago - at 06/15/2020 03:04AM

A fixed has been identified and is being deployed currently.

IDENTIFIED over 5 years ago - at 06/15/2020 02:01AM

We're experiencing an elevated level of login errors pertaining only to IPSec connections (iOS + Windows) and are currently looking into the issue.

Latest Encrypt.me outages

Live Chat - over 1 year ago
Unable to connect to servers - over 2 years ago
London servers stability issue - over 3 years ago

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