Outage in Enom

Sectigo SSL - CSR errors

Resolved Minor
October 04, 2022 - Started about 3 years ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating reports of errors when submitting CSRs to Sectigo through our UI or API. The error received is "unable to retrieve CSR information when submitting CSR." We have reached out to our operations team for assistance with this error. We will update you as soon as new info becomes available. Thank you.
Components affected
Enom SSL Certificates

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/04/2022 11:55PM

While we await official confirmation from Sectigo, SSL order processing has begun to resume. We will be monitoring for any further issues.

IDENTIFIED about 3 years ago - at 10/04/2022 08:45PM

Sectigo has confirmed that an infrastructure change on their end introduced the unintended change that caused this issue.

They are working on reverting the change to resolve this.

We will provide more details as they become available.

IDENTIFIED about 3 years ago - at 10/04/2022 07:01PM

We have escalated the matter with the Sectigo support team to address the connectivity problems between Enom and Sectigo servers which have been identified as the root cause of the outage on our end. We will post more details as we hear from them.

INVESTIGATING about 3 years ago - at 10/04/2022 05:17PM

We are currently investigating reports of errors when submitting CSRs to Sectigo through our UI or API. The error received is "unable to retrieve CSR information when submitting CSR."
We have reached out to our operations team for assistance with this error. We will update you as soon as new info becomes available. Thank you.

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