Outage in Enom

DigiCert/GeoTrust SSL Order Submissions

Resolved Minor
October 10, 2022 - Started about 3 years ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating order submission errors for Digicert/Geotrust SSL's that use Email DCV. Users may see the following error when submitting their certificate: An error occurred: [CODE: 500] [MESSAGE: Unable to Retrieve Approval Emails.] An error occurred: [CODE: ] [MESSAGE: ]
Components affected
Enom SSL Certificates

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 10/10/2022 12:49PM

Our engineers have identified the cause of the failures and have begun work to resolve.

Thank you for your patience.

INVESTIGATING about 3 years ago - at 10/10/2022 11:47AM

We are currently investigating order submission errors for Digicert/Geotrust SSL's that use Email DCV. Users may see the following error when submitting their certificate:

An error occurred: [CODE: 500] [MESSAGE: Unable to Retrieve Approval Emails.]
An error occurred: [CODE: ] [MESSAGE: ]

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