Outage in Enom

Webmail access, Pop/IMAP connection

Resolved Minor
November 18, 2024 - Started 11 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Our webmail service is intermittently unresponsive. Our Mail Administrators are currently investigating this. Thank you for your patience.
Components affected
Enom Basic Email Service
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/18/2024 08:01PM

The issue experienced for a small group of email accounts is now resolved. The email service is back to expected levels, with Pop/IMAP and webmail functioning as intended.

INVESTIGATING 11 months ago - at 11/18/2024 05:26PM

We are currently investigating reports of some customers having connectivity issues affecting account access.

We will investigate this and follow up with updates.

MONITORING 11 months ago - at 11/18/2024 04:10PM

Mail services have remained the same for the last hour, but still intermittently slower than our target response times.

We are continuing to work on this and monitor the results, and will post updates as they are available.

MONITORING 11 months ago - at 11/18/2024 03:18PM

The Pop/IMAP connections are currently returning to expected levels for both mail clients and webmail access.

We are monitoring this and will provide updates.

INVESTIGATING 11 months ago - at 11/18/2024 02:17PM

This issue is confirmed to be affecting mail client connections as well, intermittent issues syncing mail clients for sending and receiving.

We are continuing to look into this, and thank you for your patience.

INVESTIGATING 11 months ago - at 11/18/2024 12:55PM

Our webmail service is intermittently unresponsive. Our Mail Administrators are currently investigating this.

Thank you for your patience.

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