Outage in EnterpriseAlumni

Messaging: Transactional Emails Sending Duplicates

Resolved Minor
January 15, 2021 - Started almost 4 years ago - Lasted about 1 year
Official incident page

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Outage Details

We are currently investigating an issue where our downstream email delivery provider is sending duplicate transactional emails to users. This issue is limited in scope to new user registration reminders only and no other messaging or communications module is impacted.
Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 01/15/2021 11:29PM

The issue has been resolved, all impacted end users have received a notification.

INVESTIGATING almost 4 years ago - at 01/15/2021 09:56PM

We are currently investigating an issue where our downstream email delivery provider is sending duplicate transactional emails to users. This issue is limited in scope to new user registration reminders only and no other messaging or communications module is impacted.

Latest EnterpriseAlumni outages

Intermittent issues with new user registration - over 3 years ago
SSO Login / Intermittent Failure - over 3 years ago
SSO Login / Customer Reported Intermittent Failure - over 3 years ago
Technical Incident - Mail and Stat Delays, v2/v3 API Calls and Site Down - over 4 years ago
Site speed impact for EU customers - almost 5 years ago

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