Outage in Envoy

Envoy Dashboard not loading/slow to respond

Resolved Major

November 13, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports that the Envoy dashboard is offline or slow to load. Visitor kiosk devices may show a message that Envoy is offline. Our teams are investigating now.

Components affected

Envoy dashboard Envoy Visitor registration Envoy Deliveries Envoy Rooms

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 11/13/2023 03:14PM

This issue has been resolved. If you continue to experience problems, please reach out to Envoy Support.

MONITORING about 2 years ago - at 11/13/2023 03:09PM

We have deployed a fix and are currently monitoring the issue to ensure that it has been resolved.

IDENTIFIED about 2 years ago - at 11/13/2023 02:35PM

All services (web, visitor kiosk, mobile) have degraded performance. We have identified the issue and are deploying a fix.

INVESTIGATING about 2 years ago - at 11/13/2023 01:42PM

All services (web, visitor kiosk, mobile) are currently seeing degraded performance. We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 11/13/2023 12:51PM

We have received reports that the Envoy dashboard is offline or slow to load. Visitor kiosk devices may show a message that Envoy is offline. Our teams are investigating now.

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