Outage in Envoy

Users unable to sign in Visitors from the Invite Page on the Dashboard

Resolved Major

October 09, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports that some users are unable to sign in their visitors from the Invite Log on the Envoy dashboard. Signing in Visitors on the Visitor Kiosk iPad and Visitor Log is unaffected. Our teams are investigating the issue at the moment.

Components affected

Envoy Visitor registration

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/09/2024 02:54PM

The incident has been resolved, and we are continuing to monitor performance.

MONITORING over 1 year ago - at 10/09/2024 02:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/09/2024 02:03PM

The issue has been identified and a fix is being tested.

INVESTIGATING over 1 year ago - at 10/09/2024 12:47PM

We have received reports that some users are unable to sign in their visitors from the Invite Log on the Envoy dashboard. Signing in Visitors on the Visitor Kiosk iPad and Visitor Log is unaffected.

Our teams are investigating the issue at the moment.

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