Outage in Envoy
Users unable to sign in Visitors from the Invite Page on the Dashboard
Resolved MajorIncident Report
We have received reports that some users are unable to sign in their visitors from the Invite Log on the Envoy dashboard. Signing in Visitors on the Visitor Kiosk iPad and Visitor Log is unaffected.
Our teams are investigating the issue at the moment.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 10/09/2024 02:54PM
The incident has been resolved, and we are continuing to monitor performance.
MONITORING
about 1 year ago - at 10/09/2024 02:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 10/09/2024 02:03PM
The issue has been identified and a fix is being tested.
INVESTIGATING
about 1 year ago - at 10/09/2024 12:47PM
We have received reports that some users are unable to sign in their visitors from the Invite Log on the Envoy dashboard. Signing in Visitors on the Visitor Kiosk iPad and Visitor Log is unaffected.
Our teams are investigating the issue at the moment.
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