Outage in Envoy

Aruba ClearPass Integration showing as "In Progress" on the Visitor Log

Resolved Major
April 01, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.
Components affected
Envoy Visitor registration

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/01/2025 12:47PM

Potential fixes have been identified and are being investigated by our team. Please contact our support team if you are impacted.

INVESTIGATING 7 months ago - at 04/01/2025 10:04AM

We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.

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