Outage in Envoy
Aruba ClearPass Integration showing as "In Progress" on the Visitor Log
Resolved Major
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Outage Details
We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.
Components affected
Envoy Visitor registrationLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/01/2025 12:47PM
Potential fixes have been identified and are being investigated by our team. Please contact our support team if you are impacted.
INVESTIGATING
about 2 months ago - at 04/01/2025 10:04AM
We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.
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