Outage in Envoy

Some users are not able to access the Schedule tab, Add a Visitor or Scan a Delivery in the Mobile App

Resolved Major
July 21, 2025 - Started 3 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating an issue where some users are unable to view the "Schedule" tab on the Envoy Mobile app. Our team is working to identify the root cause. Users can view and schedule through the web dashboard (dashboard.envoy.com). We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via hi@envoy.com
Components affected
Envoy Visitor registration Envoy Deliveries

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/21/2025 06:59PM

We are happy to report that the issue related to some users being unable to view the "Schedule" tab on the Envoy Mobile app is now resolved.

We apologize for any inconvenience this has caused & appreciate your patience while our team worked to resolve. For any ongoing questions/concerns, please reach out to Envoy Support via hi@envoy.com

IDENTIFIED 3 months ago - at 07/21/2025 03:37PM

Our team have identified the cause and are working on implementing a fix.

INVESTIGATING 3 months ago - at 07/21/2025 08:35AM

We are currently investigating an issue where some users are unable to view the "Schedule" tab on the Envoy Mobile app. Our team is working to identify the root cause. Users can view and schedule through the web dashboard (dashboard.envoy.com).

We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via hi@envoy.com

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