Outage in Envoy

Deliveries Kiosk App - unable to open or pair a new device

Resolved Major
August 11, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a reported issue with the Deliveries Kiosk App. Some users are reporting that the app will only shown the "Envoy" logo when it opens, and new devices are not able to be paired to a Delivery area. Recipients are able to mark packages as 'collected' through their notification, or an Admin can manually mark it as collected through the Delivery Log.
Components affected
Envoy Deliveries

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/11/2025 11:38AM

The Delivery Kiosk App has now returned to full functionality. Please contact Envoy Support (hi@envoy.com) if you are still experiencing any issues.

MONITORING 2 months ago - at 08/11/2025 10:50AM

We have identified the cause and implemented a fix and are monitoring the results.

INVESTIGATING 2 months ago - at 08/11/2025 10:14AM

We are currently investigating a reported issue with the Deliveries Kiosk App. Some users are reporting that the app will only shown the "Envoy" logo when it opens, and new devices are not able to be paired to a Delivery area.

Recipients are able to mark packages as 'collected' through their notification, or an Admin can manually mark it as collected through the Delivery Log.

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