Outage in Envoy
Issues accessing the Deliveries tab on the Envoy Dashboard, and scanning new deliveries on the Envoy Mobile App
Resolved MajorIncident Report
We are currently investigating an issue where some customers may be unable to access the Delvieries tab on the Envoy Dashboard, or scan new packages with the Envoy Mobile App.
Our team investigating at the moment and we will post an update shortly.
Components affected
Envoy DeliveriesNeed to monitor Envoy outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/05/2025 05:54PM
The incident should be resolved now. Deliveries can be accessed via dashboard and packages can be scanned via mobile app
MONITORING
about 2 months ago - at 09/05/2025 12:27PM
A fix has been implemented and we are currently monitoring the results.
IDENTIFIED
about 2 months ago - at 09/05/2025 12:20PM
The cause has been identified and we are rolling out a fix and will monitor the results.
INVESTIGATING
about 2 months ago - at 09/05/2025 10:02AM
We are currently investigating an issue where some customers may be unable to access the Delvieries tab on the Envoy Dashboard, or scan new packages with the Envoy Mobile App.
Our team investigating at the moment and we will post an update shortly.
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