Outage in Envoy

[10-29-2025] Unable to sign in visitors via dashboard

Resolved Minor
October 29, 2025 - Started about 2 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via hi@envoy.com.
Components affected
Envoy Visitor registration

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2025 11:32PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/29/2025 08:58PM

The Envoy Visitors Kiosk app is once again available for download from the App Store.

INVESTIGATING about 2 months ago - at 10/29/2025 10:58AM

We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via hi@envoy.com.

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