Outage in Epicor
VUA app connections failing for MCP and Genies
Resolved MinorIncident Report
Summary AI Generated
Epicor's Verified User Access (VUA) app connections experienced failures for 29 minutes, preventing customers from connecting OAuth-based apps like Google Drive, Gmail, and Salesforce through MCP servers or Genies with "Failed to establish connection" errors. The incident affected multiple Workato components including recipe runtime, API gateway, and various Workbot integrations. The underlying cause was identified and remediation was actively implemented to resolve the connection issues.
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
Components affected
Epicor Workbot Epicor Recipe runtime Epicor Recipe job processing Epicor API gateway Epicor Workbot for Teams Epicor Workbot for Workplace Epicor Workato Epicor On-premise connectivity Epicor Email notifications Epicor Webhook ingestion Epicor Workbot for Slack Epicor WebsiteTrusted by 1,000+ teams
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IDENTIFIED
20 days ago - at 03/26/2026 11:32PM
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
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