Outage in Epicor
Message template by Workato actions generate Internal Errrors
Resolved MinorIncident Report
Summary AI Generated
The Workato "Message template" connector experienced internal errors for 3 hours, affecting multiple components including Recipe job processing, API gateway, Workbot integrations, and other core platform services. The underlying cause was identified and remediation steps were implemented, with the team monitoring the platform's recovery.
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
Components affected
Epicor Workbot for Teams Epicor Recipe job processing Epicor API gateway Epicor Website Epicor Workbot for Slack Epicor Workato Epicor Workbot for Workplace Epicor Workbot Epicor Webhook ingestion Epicor On-premise connectivity Epicor Email notifications Epicor Recipe runtimeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
16 days ago - at 03/30/2026 04:39PM
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
MONITORING
16 days ago - at 03/30/2026 07:21PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
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