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Outage in Epicor

Projects converting to Workflow App projects on update

Resolved Minor
April 20, 2026 - Started 22 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

A bug in Epicor caused projects to be automatically converted to Workflow App projects when users performed updates like renaming, with affected customers seeing "Workflow App project was created" entries in their Activity Logs. The issue affected Workato and Website components for 8.7 hours before a fix was deployed to prevent further conversions. The team resolved the incident by reverting affected projects to their original state, with no data loss or disruption to existing recipes or jobs.

We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred
Components affected
Epicor Workato Epicor Website

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MONITORING 22 days ago - at 04/20/2026 09:50AM

We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred

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