Outage in Epicor
Service Issue
Resolved MinorIncident Report
Summary AI Generated
An incident impacted a subset of customers using the Epicor Payment Gateway, affecting numerous Epicor services including BisTrack, LumberTrack, Vision, Eagle, Kinetic, Prophet 21, and other components across multiple regions. The payment gateway issue lasted 17.8 hours and caused service disruptions for affected users. The incident was resolved with some users experiencing intermittent performance issues during recovery, while the operations team continued monitoring to ensure full service stability.
We are currently investigating an incident that is impacting a subset of customers utilizing the
Epicor Payment Gateway
. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
Components affected
Epicor Eagle - East Epicor Eagle - South Central Epicor Eagle - Canada Epicor BisTrack - US East Epicor BisTrack - US Central Epicor LumberTrack - Private Cloud Epicor Vision - Private Cloud Epicor BisTrack - UK South Epicor Eagle - Private Cloud - Americas Epicor Payment Gateway - Americas Epicor Eagle - West Epicor BisTrack, LumberTrack, Vision - Americas Epicor Eagle - North West Epicor BisTrack - Private Cloud - UK Epicor Eagle - North Central Epicor BisTrack Epicor Vision Epicor Eagle Epicor Secure Card Entry – Americas Epicor LumberTrack Epicor BisTrack Private Cloud - UK Epicor BisTrack, LumberTrack, Vision Epicor Payment Gateway Epicor BisTrack - Central Canada Epicor Eagle - South East Epicor BisTrack - US West Epicor BisTrack - Private Cloud Epicor Eagle - South West Epicor Prophet 21 Private Cloud - Americas Epicor Prophet 21 - Americas Epicor Kinetic - G – Life Sciences - Americas Epicor Kinetic – G – Life Sciences – Australia Epicor Kinetic Private Cloud - Americas Epicor Senior Living - G - Australia Epicor Kinetic - UK Epicor Kinetic - Australia Epicor Kinetic - Enterprise Epicor Kinetic - India Epicor Kinetic - MT/Express Epicor Kinetic - Canada Epicor Kinetic - Germany Epicor Prophet 21 Epicor Kinetic - Americas Epicor Prophet 21 - Canada Epicor Kinetic Epicor Kinetic - United Arab Emirates Epicor Prophet 21 - Enterprise Epicor Prophet 21 - UK Epicor Kinetic - G - Americas Epicor Prophet 21 - Australia Epicor Kinetic - Singapore Epicor Propello - Americas Epicor PropelloTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
23 days ago - at 05/02/2026 08:27PM
We are currently investigating an incident that is impacting a subset of customers utilizing the
Epicor Payment Gateway
. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
INFORMATIONAL
23 days ago - at 05/02/2026 10:04PM
The Epicor Payment Gateway incident has been resolving. Some users may continue to experience intermittent performance degradation. Our Payment Gateway Operations team is actively monitoring system performance. We will provide an additional update once full service stability has been confirmed.
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