Outage in Epicor
Service Issue
Resolved MinorIncident Report
Summary AI Generated
An incident impacted a subset of customers using the Epicor Payment Gateway, affecting numerous Epicor services including BisTrack, LumberTrack, Vision, Eagle, Kinetic, Prophet 21, and other components across multiple regions. The payment gateway issue lasted 17.8 hours and caused service disruptions for affected users. The incident was resolved with some users experiencing intermittent performance issues during recovery, while the operations team continued monitoring to ensure full service stability.
We are currently investigating an incident that is impacting a subset of customers utilizing the
Epicor Payment Gateway
. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
Components affected
Epicor BisTrack, LumberTrack, Vision Epicor BisTrack Epicor LumberTrack Epicor Vision Epicor Eagle Epicor Payment Gateway Epicor Kinetic Epicor Propello Epicor Prophet 21 Epicor Propello - Americas Epicor BisTrack, LumberTrack, Vision - Americas Epicor Payment Gateway - Americas Epicor Kinetic - Americas Epicor Prophet 21 - Americas Epicor BisTrack Private Cloud - UK Epicor Secure Card Entry – Americas Epicor LumberTrack - Private Cloud Epicor Vision - Private Cloud Epicor BisTrack - US West Epicor Eagle - Canada Epicor Kinetic - United Arab Emirates Epicor BisTrack - US East Epicor Eagle - West Epicor Prophet 21 - Enterprise Epicor Kinetic - Australia Epicor Prophet 21 - UK Epicor Eagle - East Epicor BisTrack - US Central Epicor Kinetic - Canada Epicor Prophet 21 - Canada Epicor Eagle - North West Epicor BisTrack - Central Canada Epicor Kinetic - G - Americas Epicor Prophet 21 - Australia Epicor BisTrack - UK South Epicor Eagle - South East Epicor Prophet 21 Private Cloud - Americas Epicor Kinetic - Germany Epicor BisTrack - Private Cloud Epicor Eagle - South West Epicor Kinetic - Singapore Epicor BisTrack - Private Cloud - UK Epicor Eagle - North Central Epicor Kinetic - India Epicor Eagle - South Central Epicor Kinetic - UK Epicor Eagle - Private Cloud - Americas Epicor Kinetic - MT/Express Epicor Kinetic - Enterprise Epicor Kinetic - G – Life Sciences - Americas Epicor Kinetic – G – Life Sciences – Australia Epicor Kinetic Private Cloud - Americas Epicor Senior Living - G - AustraliaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
3 days ago - at 05/02/2026 08:27PM
We are currently investigating an incident that is impacting a subset of customers utilizing the
Epicor Payment Gateway
. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
INFORMATIONAL
3 days ago - at 05/02/2026 10:04PM
The Epicor Payment Gateway incident has been resolving. Some users may continue to experience intermittent performance degradation. Our Payment Gateway Operations team is actively monitoring system performance. We will provide an additional update once full service stability has been confirmed.
Latest Epicor outages
Epicor Senior Living - G - Australia - Service Issue - 44 minutes ago
Propello Customer Support Hotline - 3 days ago
Eagle Customer Support Hotline - 3 days ago
BisTrack Service Issue - 3 days ago
Propello Service Issue - 3 days ago
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