Outage in Epicor
API Platform Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Starting May 8, 2026 at 1:59 AM UTC, Epicor's API Platform experienced a 12-hour service disruption where customers encountered 500 errors when calling API endpoints. The incident affected Workato and the API gateway, and was caused by an underlying AWS cloud infrastructure issue. The service was restored and returned to monitoring status by 2:00 PM UTC the same day.
Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 05/08/2026 07:14AM
Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
MONITORING
4 days ago - at 05/08/2026 07:52AM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 05/08/2026 10:23AM
We are continuing to monitor for any further issues.
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