Outage in Epicor
Audit Log Streaming Service Degradation
Resolved MinorIncident Report
Summary AI Generated
The Epicor Audit Log Streaming Service experienced degradation causing delays in audit log replication, with log entries taking longer than expected to be delivered to customers. The issue affected multiple components including Workato services, API gateway, email notifications, webhook ingestion, and various Workbot integrations. The underlying cause was identified and remediated within 3.3 hours, with the team monitoring the platform recovery.
We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
Components affected
Epicor Recipe job processing Epicor Recipe runtime Epicor Workbot for Workplace Epicor Workbot for Slack Epicor Workbot for Teams Epicor Email notifications Epicor Workbot Epicor Webhook ingestion Epicor Workato Epicor API gateway Epicor On-premise connectivity Epicor WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
5 days ago - at 05/21/2026 09:04AM
We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
IDENTIFIED
5 days ago - at 05/21/2026 10:51AM
We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
MONITORING
5 days ago - at 05/21/2026 11:56AM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
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