Outage in Epicor
Custom Connector - Connection Issues
Resolved MinorIncident Report
Summary AI Generated
Epicor's Custom Connectors experienced connection issues for 7.1 hours, causing "Failed to load connections" errors and recipe failures that affected Workato and recipe job processing. The underlying cause was identified after approximately 2 hours of investigation, and remediation efforts were initiated. The incident was classified as minor severity.
We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
6 days ago - at 05/26/2026 10:44AM
We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
IDENTIFIED
6 days ago - at 05/26/2026 12:36PM
We have identified the underlying cause of the issue and are actively working on remediation.
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