Prophet 21 - Americas - instances not available after 2026.1.5873 upgrade

We are currently investigating an incident affecting availability of Prophet 21 systems for some customers in Americas after 2026.1.5873 upgrade.
Our technical teams are fully engaged and working to restore service as
quickly as possible. We apologize for the impact to your operations and
will provide the next update within 60 minutes, or sooner if there is a
significant change.

We are continuing to investigate the incident affecting availability of Prophet 21 for some customers in Americas for Play environment. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.

We have identified the root cause of the incident affecting availability of  Prophet 21 for some customers in in Americas for Play environment. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.