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Outage in Epicor

Issue with Genie Conversations

Resolved Minor
June 10, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Workato Genies experienced an issue causing errors and delays for customers attempting to interact with the service. The incident affected multiple Workato components including Recipe runtime, Workbot, API gateway, email notifications, webhook ingestion, on-premise connectivity, and job processing. The issue was resolved after 2.1 hours.

We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.
Components affected
Epicor Workato Epicor Recipe runtime Epicor Workbot Epicor API gateway Epicor Email notifications Epicor Webhook ingestion Epicor On-premise connectivity Epicor Website Epicor Recipe job processing Epicor Workbot for Workplace Epicor Workbot for Slack Epicor Workbot for Teams

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Latest Updates ( sorted recent to last )
INVESTIGATING 4 days ago - at 06/11/2026 03:20AM

We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.

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