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Outage in Epicor

Epicor EDI TDX VAN - AMER

Resolved Minor
July 08, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Epicor EDI TDX VAN – AMER experienced degraded file processing performance affecting some AMER customers, resulting in transaction delays, slow response times, and intermittent timeouts. The incident lasted approximately 1.4 hours, with the root cause unconfirmed as of the latest update. Teams were actively investigating to restore normal processing performance.

We are currently investigating an issue affecting file processing for some TDX VAN – AMER customers. Files are processing slower than normal, which may result in transaction delays. Our team is actively investigating and working to restore normal processing performance as quickly as possible. We will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
Components affected
Epicor EDI Epicor TDX VAN - AMER

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 1 month ago - at 07/08/2026 12:00PM

We are currently
investigating an issue affecting file processing for some TDX VAN – AMER
customers. Files are processing slower than normal, which may result in
transaction delays. Our team is actively investigating and working to restore
normal processing performance as quickly as possible. We will provide updates
as more information becomes available. We apologize for the disruption and
appreciate your patience.

INFORMATIONAL about 1 month ago - at 07/08/2026 03:42PM

We are continuing to investigate degraded performance affecting on Epicor EDI for some customers in IDX6. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 60 minutes, or sooner if there is a significant change.

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