Outage in Epicor
Kinetic Americas - Service Unavailable
Resolved MinorIncident Report
Summary AI Generated
Epicor Kinetic experienced a service unavailability incident lasting approximately 2.1 hours, affecting a subset of customers in the Americas region. The root cause was identified, and technical teams implemented corrective actions to restore service. The incident was classified as minor and resolved following the remediation efforts.
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
INFORMATIONAL
13 days ago - at 07/25/2026 12:52AM
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
INFORMATIONAL
13 days ago - at 07/25/2026 01:51AM
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
INFORMATIONAL
13 days ago - at 07/25/2026 02:45AM
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Americas. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.
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