Outage in Epicor

Private Hosting Prophet 21 Service Issue

Resolved Minor

July 30, 2026 - Started 8 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

A subset of customers experienced issues accessing Prophet 21 via the Parallels client on the Private Cloud Americas environment. The incident lasted approximately 1.9 hours and affected the Prophet 21 and Prophet 21 Private Cloud - Americas components. The issue was investigated and resolved.

We are currently investigating an incident that is impacting a subset of customers using the Parallels client to access Prophet 21 . We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

Components affected

Epicor Prophet 21 Epicor Prophet 21 Private Cloud - Americas

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Latest Updates ( sorted recent to last )

INFORMATIONAL 8 days ago - at 07/30/2026 02:00PM

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