Outage in Epicor
Degraded AIRO knowledge responses
Resolved MinorIncident Report
Summary AI Generated
**Epicor – Degraded AIRO Knowledge Responses** Starting around 22:00 UTC on August 5, 2026, AIRO experienced slow or failed responses to knowledge-based queries, with some requests timing out entirely. The issue lasted approximately 21 minutes and affected multiple components including Workato, Workbot variants, and supporting infrastructure, while recipe building and other AIRO workflows remained unaffected. The engineering team investigated and resolved the incident.
Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
Components affected
Epicor Workbot for Slack Epicor Workbot for Workplace Epicor Webhook ingestion Epicor API gateway Epicor Email notifications Epicor On-premise connectivity Epicor Website Epicor Recipe job processing Epicor Recipe runtime Epicor Workato Epicor Workbot for Teams Epicor WorkbotTrusted by 1,000+ teams
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INVESTIGATING
1 day ago - at 08/06/2026 04:42AM
Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
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