Outage in Epicor
P21 - Americas Service Issue
Resolved MinorIncident Report
Summary AI Generated
**P21 Americas Service Incident Summary** A service disruption affected the availability of Prophet 21 (P21) for some customers in the Americas Production environment, lasting approximately 1.5 hours. The root cause was identified, and technical teams implemented corrective actions to restore service. The incident was classified as minor, with impact limited to a subset of Americas P21 Public Cloud customers.
We are currently investigating an incident affecting availability of P21 for some customers in Americas Production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
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Latest Updates ( sorted recent to last )
INFORMATIONAL
16 days ago - at 09/20/2026 02:29PM
We are currently investigating an incident affecting availability of P21 for some customers in Americas Production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
INFORMATIONAL
16 days ago - at 09/20/2026 03:28PM
We have identified the root cause of the incident affecting availability of P21 Public cloud for some customers in P21 Americas Production. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.
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